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DELIVERY & RETURNS
Our standard postage and packing cost for any order size is only £1.99 to anywhere in the UK. Your goods will be delivered by Royal Mail 1st class post.
How long can I expect to wait for delivery?
We aim to dispatch your order within three working days of our receiving payment. However, please allow a further three working days for any unforeseen delays in which case we will notify you.
If you would like delivery sooner than this timescale please email: sales@thermometers4u.co.uk
For orders of multiple items we will generally wait until everything is in stock before sending the order out. If for any reason this is likely to delay things beyond the normal delivery time we will contact you to discuss how you would like us to proceed.
Unfortunately we cannot specify what time a parcel will be delivered on a given day as this will be in the hands of the Royal Mail.
Can you deliver to an address other than the cardholder address?
No, we will only ship to the cardholders address.
What happens if my delivery does not arrive?
Please notify us if you have not received your order within four days of us notifying you of dispatch. We will follow up on this and keep you informed.
RETURNS & REFUNDS
We aim to offer a high quality service and take care over the packing and delivery of your goods. If for whatever reason you wish to return goods or seek a refund please follow these guidelines.
Please contact us with 48 hours if the any of the goods you receive are faulty, damaged, or not to your satisfaction. If you then wish to return goods please send them within 28 days of receipt.
Goods must be returned unused and in a saleable condition with the original packaging intact.
Can I return goods because I do not like them or have changed my mind?
Yes you can. If you are returning something because you do not like it or have changed your mind about it then you'll need to pay the postage costs. We will only refund your postage in full on any goods, which are damaged or faulty.
If we are sending replacement items to you they will be sent free of postage and packing cost.
What do I do if the item is faulty or damaged when it's delivered?
In the unlikely event that your order arrives damaged, please contact us within 48 hours. You can then return the item to us with an explanatory covering letter and we will arrange to credit the card used to make the purchase or replace the goods, whichever you prefer.
What do I do if an item fails once it has been used?
We feel confident that our products will function as they were intended to, but if you feel that an item has failed prematurely, please advise us and we will do our best to resolve the problem.
How do I send goods back?
Goods should be sent to:
Customer Services
Thermometers4u
49 First Avenue
Carlton
Nottingham
NG4 1PH
Please obtain a certificate of posting from the Post Office (there is no charge for this) when returning goods. This is proof of posting in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit to us. For peace of mind you might like to send the goods Recorded Delivery but we regret that we cannot refund this additional charge if we have agreed to pay postage.
When can I expect a refund?
Once agreed we will make a refund to you on the card used to make the purchase and we will endeavour to do so within 14 days of the return of the goods, or within 14 days of our agreement to refund your purchase. |
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. Page last updated
April 26, 2007
